We understand that sometimes you may not be 100% happy with your purchase, in some circumstances you can return your jewellery or giftware for a partial or full refund, see below.
Standard Stock Products
Products that are not personalised or customised in any way, can be returned to us by prior arrangement and within 14 days of reciept, we will not refund any postage costs associated with the original purchase, and will only refund the actually product price.
you are also responsible for ensuring safe delivery of any item back to ourselves via a signed for service, we will not refund any postage or courier charges associated with returning an item back to ourselves.
Products that have been personalised, to your specification will not be considered for refund under any circumstances.
All of our products are guaranteed for 12 months from the date of dispatch, however the following items will only be guaranteed for 14 days from the date of dispatch, this includes necklace chains.
We cannot be held responsible for work carried out by yourself or a third-party.
We will also not be held responsible for scratching, tarnishing, denting, chipping, or damage caused to any product.
Products containing natural stones, shell and material, ie: Mother of Pearl, Onyx, or any other substance created by nature cannot be returned if personalised, because of differing patterns, colours, formations etc.
Orders will be sent using a suitable courier or postal service. we will notify you upon dispatch. If the courier or postal operator has caused delay, we will not be able to refund the postage cost, as we are not at fault.
We will do our utmost to ensure delivery as quickly as possible by working with you and the courier, we will not consider a return of products due to late delivery by the courier.
We reserve the right to change delivery services to a more suitable service on any order if needed.
Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, A fee Of 30% of the total amount of the item will be charged.To cancel your order, please contact us by email